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Shipments and returns

Your pack shipment

Parcels are usually shipped within 2 to 3 days after receipt of payment.

They are dispatched via LA POSTE or MONDIAL Relay according to your choice, with a tracking number and delivered without signature.

Packages can also be shipped via LA POSTE and delivered against signature. Please contact us before choosing this method of delivery, as it incurs additional costs. Whatever the chosen delivery method, we send you a link to track your package online.

Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package.

We recommend that you group all your articles in one order.

We can not combine two orders placed separately and shipping charges apply to each.

Your package is shipped at your own risk, but special attention is paid to fragile items.

The dimensions of the boxes are appropriate and your items are properly protected.

Returns

Article16: Right of withdrawal 

The consumer has a period of 14 working days to return, at its expense, the products do not suit him.

This period runs from the day of the delicery of the consumer's order. If this period expires on a saturday, sunday or a holiday, it is extended until the next working day.

The product must be returned to the company by Colissimo recommandé, et the following address:

Maison-FOUQUET - 21 Ter, rue de la République - 91340 OLLAINVILLE - (FRANCE)

Only products returned as a whole, in their original packaging complete and intact, and in perfect condition of resale will be taken back.

This right of withdrawal is exercised without penality, except for the cost of return. In the hypothesis of the exercise of the right or retraction, the consumer has the choice to ask for either the refund of the sums paid, or the exchange of the product. In the case of an exchange, the return will be at the expense ot tle consumer. In case of exercise of the right of withdrawal, the company Maison-FOUQUET wille make every effort to reimburse the consumer with in 7 days.